Frequently Asked Questions

Where can I get the key for Sleep Box?
Reply:
You can receive the key at Fresh2Go store nearby.
Which passengers can use the Sleep Zone?
Reply:

The following guests can use the Sleep Zone service:

  • Passengers have the international flight from Tan Son Nhat Airport
  • Passengers have the international flight to Vietnam, transit at Tan Son Nhat Airport, then connect to the next flight
I have the international flight from Vietnam, how long can I use a Sleep Box?
Reply:
For passengers who have the international flight from Vietnam, passengers only can enter into the Sleep Zone area after the flight check-in; immigration (flight check-in counters are only open 2.5 – 3 hours before boarding)
How many people can use a Sleep Box?
Reply:
Maximum occupancy is one adult and one child under 5 years old
Can I get refund if I cancel the booking?
Reply:
In any case, customers can’t get the refund amount if cancel the booking
Can I change the time to use Sleep Box after booking?
Reply:
If you want to change the time, please send an email to customerservice@sasco.com.vn
I booked a ticket but did not receive the confirmation email
Reply:
Please check the registration email information. If the email is correct, please check the spam folder in the mailbox
What procedures do I have to check in?
Reply:
When you check in, please pay a $10 deposit for a key. We will refund after you return the key and check out.
What is the cost of Sleep Zone service?
Reply:
$7 per hour and $4 for the next 30 minutes
What is the minimum hour for renting a sleep box?
Reply:
The minimum time to use a sleep box is 1 hour