If the sleep zone is closed, what other services do you offer?
Where can I get the key for Sleep Box?
You can receive the key at Fresh2Go store nearby.
Which passengers can use the Sleep Zone?
The following guests can use the Sleep Zone service:
- Passengers have the international flight from Tan Son Nhat Airport
- Passengers have the international flight to Vietnam, transit at Tan Son Nhat Airport, then connect to the next flight
I have the international flight from Vietnam, how long can I use a Sleep Box?
For passengers who have the international flight from Vietnam, passengers only can enter into the Sleep Zone area after the flight check-in; immigration (flight check-in counters are only open 2.5 – 3 hours before boarding)
How many people can use a Sleep Box?
Maximum occupancy is one adult and one child under 5 years old
Can I get refund if I cancel the booking?
In any case, customers can’t get the refund amount if cancel the booking
Can I change the time to use Sleep Box after booking?
I booked a ticket but did not receive the confirmation email
Please check the registration email information. If the email is correct, please check the spam folder in the mailbox
What procedures do I have to check in?
When you check in, please pay a $10 deposit for a key. We will refund after you return the key and check out.
What is the cost of Sleep Zone service?
$7 per hour and $4 for the next 30 minutes
What is the minimum hour for renting a sleep box?
The minimum time to use a sleep box is 1 hour